Terms

Definitions

Scope of The Agreement

The App is developed and published on the Shopify App Store according to the Shopify T&C. Installing or using the app and its related services bind the App User to the Shopify T&C. Whenever there is an ambiguity between this agreement and the Shopify T&C, the Shopify T&C prevails.

In the context of the Shopify T&C, The App is classified as the "Third-Party App".

Related agreements are Privacy Notice and Cookies Policy which are an integral part of the whole set of FF service agreements.

License to Use

App User is granted a non-exclusive, non-transferable, non-sharable, revocable, limited license to use The App solely for personal and commercial use in accordance with this agreement and the Shopify T&C.

Prohibited Conduct

You agree that you will use the app within your own rights, permissions and regulations. You agree not to use the app to perform any illegal or unlawful activity. You agree to maintain the data protection, privacy and security while using the app and while working with the data.

When working with The App or any other FF service, you agree that you will not:

• use the app unlawfully or against the permission of the Shopify store owner where the app is installed;
• overload the system with data that you actually don't need to import or export to Shopify;
• be rude or unprofessional when communicating with FF representatives;
• request any actions from FF that are outside of the scope of provided services;
• ask information about other App Users or stores;
• demand changes to The App or other FF services beyond the point where FF practices very active listening to customer priorities according to paid plan level, which is the part of the FF service.

File Storage

You retain all rights and intellectual property rights embodied in Your Files, exclusive of any content provided by FF. You are responsible for the content of your files, backing up your files and the sales of your files. FF acts as a technology provider to distribute Your Products and cannot be held responsible for unintended distribution due to incorrect configuration of Products under the Service, for example but limited to, setting the wrong price, setting the wrong stock levels or creating too many discount codes.

FF does not review files that you store with the Service. It is your responsibility to ensure the files are legal and within the conditions laid out in our Acceptable Use Policy. Violations may result in the file being removed or your account being terminated.

Privacy and Consent To Use The Data

For the FF to function as designed, it needs to store and process the personal data and the Shopify store data. That includes contact information about the Shopify store, the store user data that uses The App, and the data that is being uploaded, imported or exported with The App.

By using The App the App User gives consent to use that data for providing the FF service. This data can be used by The App or by the employee of the FF team as a part of service provisioning.

We use the service "Klaviyo" (klaviyo.com) to store your email and name and to send you informations related to the app or to our products.

We use the service "MixPanel" (mixpanel.com) to store your email and name and to send you informations related to the app or to our products.

Your email or any personal data will not be shared to third-party companies or services other than Klaviyo or MixPanel.

Particular details of stored and processed data as well as the used resources are described in the Privacy Notice.

Warranty and Liability Limitation

The FF service is provided as-is and as-available. While the FF team consists of professionals, it needs to be understood and accepted that there are risks of software defects, infrastructure failures, security breaches, attacks or human errors that might result in undesirable results.

You agree to assess and mitigate your own risks that might result in damage or any losses from using The App. The FF Support can consult you to identify and manage your risks.

In any circumstance, you release the FF, its legal company "Axel Hardy", "A&J Prod SAS" and its Subcontractors and Partners from any liabilities or losses that were caused as a result of using any of the FF services (including eventual losses, liabilities or anything related to license keys, downloads, files or any other data related to the app / FF service).

There is no warranty or promise given by FF for a certain service level or results.

Indemnity

By using The App you agree to and hold the company "A&J Prod SAS" owners, directors, officers, Subcontractors and Partners harmless against any legal action, claims or disputes that arise from your actions.

Also, you agree to indemnify the company "A&J Prod SAS" for any legal action, investigation, charges or fees against the company "A&J Prod SAS", its owners, directors, officers, Subcontractors and Partners that resulted from your actions as a breach of this agreement.

Refund Policy

We do refunds, and we do care about the service quality you receive from us.

In case of an issue in the app, before asking for the refund, we encourage you to first communicate with the FF Support to try to resolve any issue you have.

If we will not be able to solve your issue on the level that is acceptable for you, and if the app didn't provide you the value you were looking for, we will gladly issue the refund.

Refunds are issued for a maximum duration of 1 month.

Termination

The Agreement is active from the moment when The App is installed on the Shopify store, until the moment when it is uninstalled from the Shopify store.

If you fail to comply with this Agreement or if FF believes your actions are not compliant with this Agreement, the FF may terminate the Agreement, uninstall the FF App from your store and refuse to provide any services for you.

Jurisdiction

FF is the product of the company "A&J Prod SAS" which is registered in France with registration number 92219238000017.

• Legal address: 346 route des ecombettes, 74210 Faverges, FRANCE
• Contact e-mail: [email protected].

The governing law is the legislation of France.

Changes

FF owns the right to change and update this document occasionally, and review it at least once per year. If you continue using The App, then you also agree to comply with all the further versions of this document.